Who are Faithfull?

We are one of the top hand tools brands in the UK and Ireland and we’ve been trading for over 30 years. We have come a long way since 1989 when we started out with just a small range of contractors products. The brand has developed significantly over the years but our core values remain the same, quality products manufactured to tradesman standards at competitive prices. Product innovation and development has been core to our brands ethos, essentially we strive to offer quality products but available at affordable prices. As we have grown we have remained committed to providing the best service and support for our customers.

We now offer the trade and DIY market over 3,500 products from over 17 different product categories. We back our products with either a 5 year guarantee, or 10 year guarantee (for our Prestige range), giving you the re-assurance of our product quality and the ability to buy with confidence. We have a committed team of trade professionals who strive to continually improve our product range and most importantly your experience when using a Faithfull product. We are always on hand to answer any product questions.

Product Guarantees

We work hard to provide quality products that are fit for purpose and to back that up we offer a 5 year guarantee on the majority of our products which you will see clearly displayed on our product packaging where applicable. Our premium range ‘Prestige’ offers a 10 year guarantee. Electrical products are covered by a 1 year guarantee and any product with a rechargeable battery is also covered for a period of 1 year, but the battery is only covered for 3 months. Consumables are covered for manufacturing faults but exclude wear and tear. Both the 5 and 10 year guarantee cover faulty goods but are void if the product has been damaged through misuse. Always keep your receipts for proof of purchase and our customer service team can advise on any guarantee claims.

Ethical Policy

We are committed to improving our ethical practices as a business. All our factories are audited to ensure the safe and fair treatment of all employees who are involved in the manufacture of our products. It is our policy to source products from suppliers and factories who share our commitment to improving worker welfare and reducing environmental impact.

Environmental Policy

We are working alongside our suppliers to make our products and packaging more environmentally friendly. We are currently in the process of changing our plastic packaging to a PET product that is widely recycled. We are also switching any plastic packaging to a card alternative where possible. Whilst this is one of our main focuses we need to ensure that our products are well protected and safe to display instore (ie. blades and cutting tools) so the use of recyclable materials is not always possible. We now have over 3,500 products in our range and changing our packaging to recyclable materials is an on-going project. We hope for your support and understanding as we continue to update our packaging and improve on our environmental impact.

We also produce the majority of our wooden handled products from FSC certified wood. This wood is sourced from sustainable European forests. We will manufacture with FSC wood where possible and will continue to find further areas of improvement in material sourcing.

Spares and Repairs

A throw away mentality is far too common these days, but we are committed to giving our customers the best use of our products for as long as possible. We offer a variety of spares and instruction manuals to ensure you are getting the best from our products. We also have a committed team of trade professionals on hand to answer any questions that you may have regarding the use or repairs of your Faithfull products.

For further information, guarantee queries or help with product repairs please contact enquiries@faithfulltools.com. Where one of our team will be pleased to help you.

WEEE Regulations

Some of our products are subject to the WEEE (Waste Electrical and Electronic Equipment) Directive.
UK Registration Number: WEE/AG0061TU
Eire Registration Number: 00885

Faithfull Product Development

Faithfull tools have a policy of continued product development and improvement and as such we reserve the right to alter the finish and specification of any product without prior notice.

Faithfull Stockists

Faithfull tools are available from more than 10,000 local tool shops, merchants, ironmongers and hardware shops throughout the UK and Ireland. Many stockists are independent, privately owned retailers who provide personal service and advice based on many years of accumulated experience within their trade.

Many stockists will obtain any Faithfull tool to order if the item is not a stock line. We deliver daily to most stores enabling you to collect your order the next day, or within 48 hours.

Finding a Stockist

Please visit the Find a Stockist page to display details of your nearest store anywhere in the UK or Ireland.

Contact Details

Faithfull Tools
Phoenix House
3 White Lodge Business Estate
Hall Road
Norwich
Norfolk
NR4 6DG
United Kingdom

Email enquiries@faithfulltools.com

General Enquiries: 01603 671630

“Faithfull” and “Faithfull Tools” are trading names used by Dormole Limited which is a company registered in England and Wales with incorporation number 1156193 and whose registered office is at Long Reach, Galleon Boulevard, Crossways Business Park, Dartford, Kent DA2 6QE

About Faithfull 5 and 10 Year Guarantee FSC certified